Frequently Asked Questions

Everything you need to know about shopping at The Diddi Shop.

How do I determine my correct size?

We provide a detailed size guide on every product page. Since we curate various designer labels, we recommend checking the specific measurements provided to ensure the perfect fit for your body type.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request. Please note that for hygiene reasons, earrings and swimwear are final sale.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. We also offer express shipping options at checkout if you need your fashion fix sooner.

Do you ship internationally?

Yes, The Diddi Shop ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my package?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to follow your package's journey directly to your doorstep.